Scott Brothers Heating & Air
  • Other
  • Fleetwood, NC, USA
  • $10.00 - $12.00 Hr/DOE
  • Hourly
  • Part Time

Scott Brothers Heating and Air, located in Fleetwood, NC. is one of the fastest growing HVAC retailers in the High-Country area. We are a Residential and Commercial HVAC heating and cooling company, and we're always looking for new team members that have the "right stuff".  Our great reputation is built on over 24 years of experience with highly satisfied customers throughout the greater High-Country area.  We are currently in need of an Office Assistant / Service Dispatcher.  This candidate should have high energy be a multi-tasker with great customer skills, high attention to detail to assist the office manager and schedule our team of technicians, installers and sales appointments.  This position requires a motivated person that is detail oriented and can work as a team member to ensure superior service to all our customers. This position will start out as part time and will lead into full time after 2 - 3 months. 

Position: Office Assistant / Service Dispatcher - Part Time

Primary Job Functions: Responsible for handling customer calls and routing to the appropriate department or paging personnel as necessary. To give office support as needed using a variety of computer and organizational skills. Assist Dispatcher with maintaining the Service Technicians, Installers and Sales person's daily schedules and dispatch the technicians as service calls are completed. 

Pay Scale: $10.00 - $12.00 Hr/DOE

Work Hours: Part Time, up to 20 hrs a week. Flexible schedule: Monday - Friday.   

 Qualifications:

  • High school diploma or equivalent
  • Pass background and drug screen
  • Advanced customer service skills
  • Ability to multi-task
  • Organized
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry is recommended but not required
  • Computer skills
  • Scheduling experience 
  • Two years related experience and/or training in customer service, dispatching or project coordinating or equivalent combination of education and experience
  • Excellent verbal skills
  • Professional phone skills
  • Strong interpersonal skills
  • Energetic personality
  • Well organized and able to work independently
Scott Brothers Heating & Air
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